fv66 Privacy Policy
Your privacy matters at fv66. This Privacy Policy explains in plain, formal English exactly what personal data we collect from Bangladeshi players, why we collect it, how we use and protect it, and what rights you have over your information at every stage of your relationship with the fv66 platform.
Section 1
Information We Collect
fv66 collects personal data from users in a number of ways, including directly through the account registration process, through your ongoing use of the platform, through identity verification procedures, and through automated technologies such as cookies and server logs. The categories of personal data we collect include the following:
Registration & Identity Data
When you create a fv66 account, we collect the information you provide during the registration process. This includes your full legal name, date of birth, residential address (including city and district within Bangladesh), email address, Bangladesh mobile phone number, and your chosen username. This information is collected to establish your account, verify your identity, and communicate with you regarding your account and our services.
Know Your Customer (KYC) & Verification Data
As part of our commitment to maintaining a compliant and secure platform, fv66 may require you to submit identity verification documentation at any stage of your account relationship, including before processing withdrawal requests. KYC documentation may include copies of government-issued photographic identification (such as a Bangladesh National Identity Card, passport, or driving licence), proof of residential address (such as a recent utility bill, bank statement, or official correspondence), and proof of ownership of the payment method used to deposit funds (such as a screenshot or statement from your bKash or Nagad account confirming the account is registered in your name).
Financial & Transaction Data
fv66 records all financial transactions conducted through your account, including deposits, withdrawals, wagers placed, game results, bonus credits received, and bonus wagering activity. We also record the payment method details associated with each transaction (for example, the bKash or Nagad wallet number used), though full payment credentials are never stored on fv66 servers — these are handled exclusively by your payment provider's encrypted infrastructure.
Usage & Behavioural Data
When you use the fv66 platform, we automatically collect technical and behavioural data about your session. This includes your IP address, device type, operating system, browser type and version, screen resolution, referring URL, pages viewed, time spent on each page, game sessions initiated, bet amounts, game preferences, and session duration. This data is used to optimise platform performance, improve the user experience, and support our responsible gaming monitoring systems.
Communications Data
fv66 retains records of all communications between you and the fv66 support team, including live chat transcripts, emails, and any messages submitted through official support channels. These records are retained for quality assurance, dispute resolution, regulatory compliance, and training purposes.
Summary of Data Categories
| Category | Examples | Collection Method |
|---|---|---|
| Identity | Name, DOB, NID, address | Registration & KYC submission |
| Contact | Email, BD mobile number | Registration form |
| Financial | Transaction history, bKash/Nagad wallet number | Cashier & payment processor |
| Technical | IP address, device, browser | Automated (cookies & logs) |
| Behavioural | Game history, session length, bet patterns | Automated platform analytics |
| Communications | Support chat transcripts, emails | Direct communication with support |
fv66 collects only the personal data necessary to provide its services, comply with applicable obligations, and maintain a safe platform. We do not collect data beyond what is required for these purposes.
Full payment credentials for bKash, Nagad, and bank accounts are never stored on fv66 servers. Payment processing is handled exclusively by your provider's own encrypted infrastructure.
fv66 does not sell, rent, or commercially trade your personal data to any third party. Your information is used solely for the purposes described in this Privacy Policy.
Section 2
How We Use Your Data
fv66 processes your personal data only for specific, legitimate purposes and only to the extent necessary for those purposes. The table below summarises the primary purposes for which fv66 uses your personal data, together with the lawful basis for each processing activity.
| Purpose | Lawful Basis |
|---|---|
| Account registration and management | Performance of contract |
| Identity verification (KYC) | Legal obligation & contract |
| Processing deposits and withdrawals | Performance of contract |
| Fraud prevention and security monitoring | Legitimate interest |
| Responsible gaming monitoring | Legitimate interest & legal obligation |
| Sending transactional communications (receipts, account alerts) | Performance of contract |
| Sending promotional communications (bonuses, offers) | Consent (opt-in) |
| Platform analytics and UX improvement | Legitimate interest |
| Dispute resolution and support | Legitimate interest & contract |
| Compliance with applicable law | Legal obligation |
Marketing Communications
fv66 will only send you promotional communications — including bonus offers, seasonal promotions tied to Bangladesh events such as Eid and Pohela Boishakh, and BPL or IPL cricket betting promotions — where you have expressly opted in to receive such communications during registration or subsequently through your account settings. You may withdraw your consent to marketing communications at any time by updating your notification preferences in the account settings section or by contacting support at [email protected]. Withdrawal of marketing consent does not affect the lawfulness of processing carried out prior to that withdrawal, nor does it affect transactional communications that fv66 is required to send as part of the contractual service.
Automated Decision-Making
fv66 uses automated systems to monitor account activity for fraud, bonus abuse, and responsible gaming risk signals. In certain circumstances, these systems may take automated actions such as temporarily restricting a withdrawal or flagging an account for manual review. Where an automated decision has a significant effect on your account, you have the right to request human review of that decision by contacting the fv66 support team.
fv66 only processes your personal data for the specific, documented purposes listed in this policy. We do not repurpose your data for unrelated activities without your explicit consent.
Promotional emails and SMS messages are sent only to players who have explicitly opted in. You can withdraw marketing consent at any time through your account settings — no questions asked.
Where automated systems make decisions affecting your account, you have the right to request a human review. Contact fv66 support via live chat or at [email protected] to initiate a review.
Section 3
Cookies & Tracking Technologies
fv66 uses cookies and similar tracking technologies (including pixel tags, web beacons, and local storage) to operate the platform effectively, remember your preferences, analyse usage patterns, and support our security and fraud detection systems. A cookie is a small text file placed on your device by a website. Cookies do not contain executable code and cannot access other data stored on your device.
Types of Cookies Used by fv66
| Cookie Type | Purpose | Duration |
|---|---|---|
| Strictly Necessary | Session management, login authentication, security tokens, fraud prevention | Session / up to 30 days |
| Functional | Language preferences, lobby layout preferences, game history display | Up to 12 months |
| Analytical | Aggregate platform usage statistics, page performance, error monitoring | Up to 24 months |
| Responsible Gaming | Session time tracking, deposit-limit monitoring, self-exclusion enforcement | Persistent (account-linked) |
Managing Cookies
You may control cookie behaviour through your web browser settings. Most modern browsers allow you to view, block, or delete cookies at any time. Please note that disabling strictly necessary cookies will impair core platform functionality — for example, you will not be able to maintain a logged-in session, and certain security features may not function correctly. Disabling functional or analytical cookies will not prevent you from using the platform but may result in a degraded experience (for example, your layout preferences may not be saved between sessions).
Instructions for managing cookies are available in the help documentation of all major browsers, including Chrome, Firefox, Safari, and Edge. For mobile users accessing fv66 via a Bangladesh mobile device, cookie settings can typically be managed within the browser application settings.
You retain full control over non-essential cookies through your browser settings. Blocking analytical or functional cookies will not prevent access to fv66 core services.
fv66 does not deploy third-party advertising or retargeting cookies. Your browsing behaviour on fv66 is never shared with external advertising platforms or data brokers.
Section 4
Data Sharing & Third Parties
fv66 does not sell, rent, or otherwise commercially disclose your personal data to third parties. However, the operation of a secure online gaming platform requires fv66 to share certain data with carefully selected third-party service providers and, in specific circumstances, with regulatory or law enforcement authorities. All third parties with whom fv66 shares personal data are contractually obligated to handle that data securely, in accordance with applicable data protection standards, and only for the specific purpose for which it was shared.
Categories of Third-Party Recipients
- Payment processors: fv66 shares transaction-related data with payment providers — including bKash, Nagad, Rocket, Upay, and partner banks including Dutch-Bangla Bank, City Bank, and BRAC Bank — to the extent necessary to process your deposits and withdrawals securely. Each payment partner operates under its own privacy policy and data security framework.
- Identity verification providers: To support KYC compliance, fv66 may use third-party identity verification services to check the authenticity of documents submitted by players. These providers receive only the specific documents required for verification and are prohibited from using them for any other purpose.
- Game content providers: Game studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi operate game software delivered through the fv66 platform. These providers may receive anonymised session data to support game performance and fair play auditing. They do not receive personally identifiable information.
- Platform infrastructure providers: fv66 uses cloud hosting, content delivery, and cybersecurity services to operate the platform. These infrastructure providers process data on fv66's behalf under strict data processing agreements and have no independent right to use player data.
- Fraud prevention services: fv66 may share technical identifiers (such as device fingerprints or IP addresses) with industry fraud prevention networks to detect and block fraudulent account activity across the online gaming industry.
Legal Disclosure
fv66 will disclose personal data to law enforcement agencies, regulatory bodies, or other competent authorities where it is legally required to do so — for example, in response to a court order, legal process, or mandatory reporting obligation. fv66 will, where legally permitted, notify the affected user of such a disclosure prior to or promptly following the disclosure.
International Transfers
Some of fv66's third-party service providers — particularly game content providers and cloud infrastructure partners — may process data outside of Bangladesh. Where such international transfers occur, fv66 ensures that appropriate contractual safeguards are in place to protect your personal data to a standard equivalent to that described in this policy.
Only service providers essential to operating fv66 receive your data. Every partner signs a formal data processing agreement restricting how and why they may use the information shared with them.
Transaction data shared with bKash, Nagad, Rocket, Upay, and partner banks is used only to complete your requested financial transaction. It is not used for profiling or marketing by these providers on fv66's behalf.
fv66 does not sell player data to data brokers, advertisers, or any other commercial entity. Personal data shared with third parties is shared solely to deliver the fv66 service.
Section 5
Data Security & Retention
fv66 implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures are reviewed and updated on a regular basis to reflect current best practices in online security.
Technical Security Measures
- 256-bit SSL/TLS encryption: All data transmitted between your device and the fv66 platform is encrypted using 256-bit SSL/TLS technology — the same encryption standard used by major international financial institutions. This ensures that your login credentials, personal details, and financial information cannot be intercepted in transit.
- At-rest encryption: Personal data stored in fv66 databases is encrypted at rest using AES-256 encryption. Database access is restricted to authorised personnel only and is subject to comprehensive access logging and audit trails.
- Two-factor authentication (2FA): fv66 offers 2FA via SMS to your registered Bangladesh mobile number. Players are strongly encouraged to enable 2FA to add a critical second layer of security to their account login process.
- Intrusion detection and monitoring: fv66 operates continuous automated security monitoring systems designed to detect and respond to potential intrusion attempts, unusual access patterns, and other indicators of compromise in real time.
- Penetration testing: The fv66 platform undergoes regular independent security assessments, including penetration testing conducted by specialist cybersecurity firms, to identify and remediate vulnerabilities before they can be exploited.
Data Retention Periods
fv66 retains personal data only for as long as it is necessary for the purposes for which it was collected, or as required by applicable law. The following retention periods apply as a general guide:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account registration data | Duration of account + 5 years post-closure | Legal obligation & dispute resolution |
| KYC / identity documents | Duration of account + 5 years post-closure | Legal obligation |
| Transaction records | 7 years from transaction date | Financial regulatory obligation |
| Support communications | 3 years from last interaction | Dispute resolution & quality assurance |
| Analytical / behavioural data | 24 months on a rolling basis | Platform improvement |
| Self-exclusion records | Permanent | Responsible gaming obligation |
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with any individual. Anonymised aggregated data may be retained indefinitely for statistical and platform improvement purposes.
Every connection between your device and fv66 is secured with industry-standard 256-bit SSL/TLS encryption, protecting your credentials and financial data from interception.
fv66 retains your data only for as long as legally required or operationally necessary. After the applicable retention period, data is securely deleted or fully anonymised.
If a data breach occurs that affects your personal data, fv66 will notify you without undue delay and provide clear guidance on any steps you should take to protect yourself.
Section 6
Your Privacy Rights
fv66 respects your rights over your personal data. The following rights are available to all registered fv66 players in respect of the personal data held about them by fv66. To exercise any of these rights, please contact the fv66 data protection team via live chat or by emailing [email protected] with the subject line "Privacy Rights Request".
- Right of access: You have the right to request a copy of the personal data that fv66 holds about you, together with information about how it is used and with whom it is shared. fv66 will respond to access requests within 30 days of receipt.
- Right to rectification: If you believe that any personal data held by fv66 is inaccurate or incomplete, you have the right to request that it be corrected or supplemented. Minor account details (such as your contact email or residential address) can be updated directly through your account settings panel.
- Right to erasure: In certain circumstances, you have the right to request that fv66 delete your personal data. This right is subject to limitations — for example, fv66 is required by law to retain transaction records and KYC documents for a defined period regardless of an erasure request, and self-exclusion records are retained permanently to protect both the player and the platform.
- Right to restrict processing: You may request that fv66 restrict its processing of your personal data in specific circumstances — for example, while the accuracy of data is under dispute or while an objection to processing is being considered.
- Right to data portability: Where fv66 processes your data on the basis of your consent or on a contractual basis, and where processing is carried out by automated means, you have the right to receive a copy of your data in a structured, commonly used, machine-readable format.
- Right to object: You have the right to object to fv66's processing of your personal data where that processing is based on legitimate interests. fv66 will cease processing unless it can demonstrate compelling legitimate grounds that override your interests or that the processing is necessary for legal claims.
- Right to withdraw consent: Where fv66 processes your data on the basis of your consent (primarily for marketing communications), you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
Complaints
If you are dissatisfied with how fv66 has handled your personal data or responded to a privacy rights request, you have the right to lodge a complaint. Please contact the fv66 data protection team in the first instance at [email protected] so that we have the opportunity to resolve the matter directly. fv66 takes all privacy complaints seriously and will investigate and respond to every complaint received.
Request a full copy of the personal data fv66 holds about you at any time. We will respond within 30 calendar days and provide your data in a clear, readable format.
If your data on file is incorrect or outdated, you can update it directly through your account settings or by contacting our support team for assistance.
Subject to legal retention requirements, you may request deletion of your personal data. fv66 will action all valid erasure requests promptly and confirm completion in writing.
Section 7
Protection of Minors
fv66 is strictly an adults-only platform. Our services are intended exclusively for persons who are 18 years of age or older. fv66 does not knowingly collect, process, or retain personal data from individuals under the age of 18. Age verification is a mandatory part of the fv66 registration and KYC process, and fv66 reserves the right to request proof of age documentation at any stage of the account relationship.
In the event that fv66 becomes aware that personal data has been collected from a person under the age of 18, all data relating to that individual will be permanently deleted from fv66 systems without delay, the associated account will be immediately suspended and closed, and any funds deposited by the minor will be refunded to the payment source in accordance with fv66's account closure procedures.
Parents and guardians are encouraged to make use of parental control and internet filtering tools available on their devices and internet service subscriptions to help prevent minors from accessing online gambling platforms. If you have concerns about a young person's access to online gambling content, please contact the fv66 support team who can provide guidance and, where appropriate, assist with blocking access from specific devices.
Section 8
Contact & Privacy Enquiries
If you have any questions, concerns, or requests relating to this Privacy Policy or to fv66's handling of your personal data, please contact the fv66 data protection team using the details below. fv66 is committed to responding to all privacy enquiries promptly and transparently.
| Contact Method | Details | Response Time |
|---|---|---|
| [email protected] (subject: "Privacy Enquiry") | Within 2 business days | |
| Live Chat | Available 24/7 via the fv66 platform support widget | Immediate (real-time) |
| Time Zone | Bangladesh Standard Time (BST, UTC+6) | — |
Policy Updates
fv66 reserves the right to update or amend this Privacy Policy at any time. Where changes are material — for example, where a new category of data is collected, a new third-party recipient is added, or the legal basis for processing changes — fv66 will notify registered players by email to their registered address and/or by a prominent notice on the platform prior to the change taking effect. The "Last Updated" date at the top of this page will always reflect the date of the most recent revision. Continued use of the fv66 platform following notification of a material change constitutes acceptance of the revised policy. If you do not agree with the revised policy, you should cease using the platform and contact support to arrange account closure.
For non-material updates — such as minor clarifications of existing practices, corrections of typographical errors, or restructuring of the document for improved readability — fv66 may update the policy without individual notification, though the "Last Updated" date will always be revised to reflect the change.
Send privacy-specific enquiries to [email protected] with the subject line "Privacy Enquiry" for a dedicated response from our data protection team within 2 business days.
For urgent privacy concerns, our live chat support team is available around the clock, seven days a week, including Bangladesh public holidays.
Material changes to this Privacy Policy will be communicated to all registered players by email before they take effect, giving you the opportunity to review changes and make informed decisions.
Ready to Play at fv66?
Now that you understand how fv66 protects your personal data, explore everything the platform has to offer — from live casino tables and slots to cricket betting with bKash and Nagad deposits.